Delivery & Returns

1. Delivery Information

We provide delivery services across Bendigo and Central Victoria.

Bendigo Area

Orders received before 11:00am are delivered the same day between 12:00pm and 3:00pm, Monday to Friday.

Scheduled Regional Delivery

  • Castlemaine, Kyneton, Woodend & Gisborne — First Tuesday of each month

  • Goornong, Elmore, Rochester, Echuca, Toolleen & Axedale — Second and Fourth Tuesday each month

For customers outside these areas, we use trusted freight providers.

Delivery timeframes may vary depending on stock availability and external freight services.

2. Risk and Title

Risk in goods passes to the customer upon delivery.

3. Returns

We comply with the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

We do not provide refunds for:

  • Change of mind

  • Incorrect product selection by the customer

  • Opened or used chemical products (unless faulty)

4. Faulty or Damaged Goods

If goods arrive damaged or faulty, please notify us within 48 hours of delivery.

We may request:

  • Photographs

  • Batch or product details

  • Proof of purchase

5. Special Orders

Products ordered specifically at a customer’s request may not be eligible for return unless faulty.

6. Equipment Returns

Equipment and machinery returns are subject to inspection and may incur restocking fees.

7. Contact for Returns

Please contact our team before returning any goods.

Phone: (03) 5441 7750
Email: info@coolascleaningsupplies.com.au